22bt Privacy Policy

1. Information We Collect

22bt collects personal data from players in Bangladesh through several channels: during account registration, through your use of platform features, via payment processing, through customer support interactions, and automatically through technical systems that record how the platform is accessed and used. The categories of personal data we collect are set out below.

1.1 Account Registration Data

When you create a 22bt account, we collect the personal information you provide directly, including:

• Full legal name as it appears on your national identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Mobile phone number (used for account verification and security alerts)
• Email address (used for account notifications and support correspondence)
• Preferred username chosen at registration
• Preferred currency (Bangladeshi Taka — ৳)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) programme, we may request and collect the following documents and associated data points:

• National Identity Card (NID) number and document scan issued by the Government of Bangladesh
• Passport bio-data page (where NID is unavailable)
• Proof of address — utility bill, bank statement, or official correspondence dated within the last 90 days
• Proof of payment method ownership — screenshot or statement confirming your bKash, Nagad, Rocket, or bank account details match the registered name on your 22bt account
• Selfie or facial image where required for liveness verification

1.3 Financial Transaction Data

When you make deposits or withdrawal requests, 22bt records transaction data including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and reference numbers. We do not store full mobile banking PIN codes or online banking passwords — these are handled exclusively by your payment provider.

1.4 Behavioural and Usage Data

22bt automatically collects technical and behavioural data when you access and use the platform, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section
• Game sessions played, bets placed, and outcomes recorded
• Click-stream data and navigation patterns within the platform
• Session duration and login/logout timestamps

1.5 Customer Support Data

When you contact the 22bt support team via email at [email protected] or through any in-platform messaging feature, we record the content of those communications together with associated metadata such as timestamps and the nature of the enquiry. This data is used to resolve your issue and to improve our support quality over time.

2. How We Use Your Data

22bt processes personal data only for specific, legitimate purposes. The legal basis for each category of processing is identified alongside the purpose. We do not use your personal data for purposes incompatible with those stated below without first obtaining your explicit consent.

Marketing Communications

22bt will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and new game releases where you have given explicit consent at registration or through your account preferences settings. You may withdraw consent to marketing communications at any time by contacting [email protected] or updating your notification preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

3. Data Sharing and Disclosure

22bt does not sell your personal data to third parties. We do not trade, rent, or otherwise commercially exploit your personal information. However, there are specific, limited circumstances under which we share personal data with trusted third parties, as described below.

3.1 Payment Service Providers

To process your deposits and withdrawals in Bangladeshi Taka (৳), we share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data necessary to process your specific transaction. They are independently subject to their own privacy and data protection obligations under applicable Bangladeshi financial regulations.

3.2 Game Content Providers

To deliver casino games and slots on the 22bt platform, game data including session identifiers and bet outcomes is shared with our licensed game studio partners — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive anonymised or pseudonymised session data only; they do not receive your full name, NID, or payment account details.

3.3 Identity Verification Services

Where automated KYC verification is employed, identity document data and facial images may be shared with a third-party identity verification provider operating under a formal data processing agreement with 22bt. These providers are bound by strict confidentiality obligations and may only process your data for the specific purpose of identity verification on behalf of 22bt.

3.4 Legal and Regulatory Disclosure

22bt may disclose personal data to law enforcement authorities, regulatory bodies, financial intelligence units, or courts in Bangladesh or other applicable jurisdictions where we are legally required to do so — for example, in response to a court order, statutory investigation, or anti-money laundering enquiry. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected player where we are legally permitted to do so.

3.5 Business Transfers

In the event that 22bt undergoes a business restructuring, merger, acquisition, or sale of all or part of its assets, personal data held about registered players may be transferred to the acquiring or successor entity. In such circumstances, the acquiring entity will be required to honour the commitments made in this Privacy Policy, and affected players will be notified in advance of any material change to the way their data is processed.

4. Cookies and Tracking Technologies

22bt uses cookies and similar tracking technologies to operate the platform, improve user experience, and understand how players interact with the site. Cookies are small text files placed on your device when you visit the 22bt website. They do not contain executable code and cannot access other files stored on your device.

Types of Cookies Used

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They enable secure login sessions, maintain your account state between pages, and allow you to use core features such as placing bets and managing your balance. These cookies cannot be disabled without significantly impairing your ability to use 22bt.
• Functional Cookies: These cookies remember your preferences such as preferred language, notification settings, and display configurations. They improve your experience but are not essential to the platform's core operation.
• Analytical Cookies: We use analytical cookies to understand aggregate usage patterns on the platform — which pages are most visited, where players navigate after landing on the site, and which features are used most frequently. This data is processed in anonymised or aggregated form and is used solely to improve the platform.
• Security Cookies: These cookies support our fraud prevention and account security systems. They help us identify unusual login patterns, detect multiple-account activity, and protect against automated attacks on the platform.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please be aware that disabling strictly necessary cookies may prevent you from logging in or using key features of the 22bt platform. Instructions for managing cookies vary by browser and can typically be found in the browser's help documentation.

Third-Party Tracking

22bt does not permit third-party advertising networks or social media platforms to place tracking cookies on the 22bt website. Any analytical or performance tracking tools used are operated directly by 22bt or under a formal data processing agreement with a trusted provider. We do not use cross-site tracking to build advertising profiles of our players.

5. Data Retention Policy

22bt retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligations. The key retention periods applicable to different categories of data are set out below.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to an individual player. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and research purposes, as it no longer constitutes personal data.

6. Data Security Measures

22bt takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we maintain industry-standard safeguards appropriate to the nature of the data we process.

Technical Security Controls

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 22bt platform is encrypted in transit using 256-bit SSL/TLS encryption. This ensures that your login credentials, financial data, and personal information cannot be intercepted during transmission.
• Encryption at Rest: Sensitive personal data stored on 22bt servers — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised 22bt personnel who require it for legitimate operational purposes. Role-based access controls are enforced, and access logs are maintained and audited regularly.
• Two-Factor Authentication (2FA): 22bt supports and encourages the use of two-factor authentication on player accounts to provide an additional layer of protection against unauthorised access.
• Intrusion Detection and Monitoring: Our infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and abnormal data patterns indicative of a security incident.
• Vulnerability Management: 22bt conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform and its underlying infrastructure.

Organisational Security Measures

• All 22bt staff who handle personal data receive regular data protection and security training.
• Third-party service providers are assessed for security compliance before being granted access to 22bt systems or player data.
• A formal incident response procedure is in place to identify, contain, and report data security incidents in a timely manner.
• Players will be notified without undue delay in the event of a data breach that poses a high risk to their rights and freedoms.

7. Your Privacy Rights

As a registered player on the 22bt platform, you hold a number of rights in relation to the personal data we hold about you. 22bt is committed to honouring these rights promptly and without unnecessary barriers. The rights available to you are described below.

How to Exercise Your Rights

To exercise any of the rights described above, submit a written request to the 22bt data privacy team at [email protected] with the subject line "Privacy Rights Request". Please include your registered username and the specific right you wish to exercise. 22bt will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

22bt will not charge a fee for processing a reasonable privacy rights request. However, where requests are manifestly unfounded, repetitive, or excessive, 22bt reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

Withdrawing Consent

Where processing is based on your consent — for example, for marketing communications or optional personalisation features — you may withdraw that consent at any time by contacting [email protected] or adjusting your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Contact and Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 22bt handles your personal data, please contact the 22bt privacy team using the details below. We are committed to resolving all privacy-related enquiries in a fair, timely, and transparent manner.

Updates to This Privacy Policy

22bt reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, registered players will be notified by email to the address on their account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Continued use of the 22bt platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

Children's Privacy

The 22bt platform is strictly intended for adults aged 18 years and above. 22bt does not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under the age of 18 has registered an account or provided personal data, we will immediately close the account and delete all associated personal data. If you believe a minor has registered on the 22bt platform, please notify us immediately at [email protected].